Privacy Policy
SignSend ("we", "us", "our") operates signsend.com. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our service.
Information We Collect
We collect information you provide directly to us when you create an account, upload documents, or contact us. This includes your name, email address, and IP address.
Documents you upload travel over an encrypted connection and are stored on access-restricted servers. We do not access, read, or share the content of your documents except as needed to provide the service.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Send you verification codes and account notifications
- Respond to your requests and support inquiries
- Detect and prevent fraud or abuse
Data Security
Data in transit is protected with TLS. Documents are stored on our own servers outside the public web root and outside any directory the web server publishes. They are not encrypted at rest. A document is released only by the application itself, after it has checked that the request comes from the account that owns it, a teammate on that account's plan, or the signing link issued for that document; once everyone has signed, the completed copy is also emailed to the signers, the sender and, except for bulk sends, the sender's team; a guest who signs through a public link saves their copy from the last screen instead of receiving it by email, and every such response is marked private and not cached. Access to personal data is restricted to authorized personnel only.
Password-protected PDFs: if a PDF you upload needs a password to open, you can type that password to unlock it. The password is used once, to remove the protection from that one file, and it is never stored: it is not saved in our database, our logs or your session, and it is not included in any email. What we keep is the unlocked copy of the document, which is stored and deleted exactly like any other upload.
Data Retention
We retain your account data for as long as your account is active. Documents and their audit trails are kept while your account exists, also after a plan ends, until you delete them in your dashboard. You may request deletion of your data at any time by contacting [email protected].
Your Rights
You have the right to access, correct, or delete your personal information. You may also request a copy of all data we hold about you. Contact us at [email protected] to exercise these rights.
Cookies
We use essential cookies to keep you signed in and remember your preferences. Our pages, including the dashboard, also use analytics and advertising cookies from third parties to count visits and measure the results of our ads. They are not loaded on signing links or password reset pages, they never receive your document files, and you can block them in your browser without losing access to SignSend.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.
Contact Us
If you have questions about this privacy policy, please contact us at [email protected].